A valid ticket must be purchased prior to boarding the Boat. A ticket is valid for a specified date and time.
We will not take responsibility for delayed arrival or non-attendance by you, caused by arriving at the incorrect location, bad weather, traffic conditions or any other factors that delay your arrival.
Spare tickets sold at Morston Quay are sold on a first come first served basis and are subject to availability. John Bean Boat Trips do not accept any responsibility for costs incurred if persons are unable to purchase tickets after travelling to the Quay.
Children are welcome on John Bean Boats Trips. Any passenger under the age of 16 must be accompanied by an adult. Adults are responsible for ensuring that all directions of the Boat Skipper are followed.
In the event of any passenger acting in any manner which disrupts or is likely to interfere with the safety of the trip or other passengers‘ enjoyment, John Bean Boat Trips reserve the right to refuse admittance to their boat or to ask the passenger to leave the trip. In such circumstances no refund will be payable.
John Bean Boat Trips also does not accept any Alcohol or Drugs to be brought on to any of our Boats at any time. Also, if you or any members of your party are intoxicated or over the legal driving limit then we reserve the right to refuse boarding onto our boats. This will be decided by either our Quay side staff or our skippers and crew on the day. This will automatically void your boarding ticket without a refund or terminate your booking with us.
John Bean Boat Trips does not accept anybody to be smoking cigarettes/cigars or e-cigarettes on any of boats.
4. Unforeseen Circumstances
John Bean Boat Trips reserve the right to close, temporarily withdraw or alter any of the trips without prior notice due to inclement weather, technical, capacity or operational reasons. Should your time specific booked boat be cancelled by us, we will endeavor to offer an alternative time.If this is not possible a full refund will made. See FAQ’S.
John Bean Boat Trips accept no liability for any loss, damage,cost or expense or any consequential or indirect loss or damage of any kind.
6. Bad Weather
John Beans Boat Trips often still run if the weather is rainy,cloudy or otherwise inclement. Occasionally very high winds may call for a shorter journey or cancellation. If John Beans Boat Trips has to cancel a trip completely you will be offered the choice to move your booking to another day or receive a full refund if payment has been made. If you choose not to take the trip because of the weather and boats are running a normal service, you will forfeit your ticket and will not be entitled to a refund. If unsure on the day if a trip is still running due to bad weather we advise to phone and check before you set off and we will try to advise, however, conditions do alter quickly on the water, so decision may be altered at the last moment.